An additional amount will be charged for each additional dog sharing a kennel or cottage. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Subscribe to our newsletter, special offers and promotional emails. We will contact you through email with return options if your item is recovered. Please call us at (888) 428-6789 for more information. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. All payments must be made in full. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . Please see ourGroupssection for more information. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Dollywood has always been proud to assist our military families. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. The daily rental fee provides each dog its own water supply. According to the company's website, on April 12, masks were made . With the exception of the Dollywood Express, no on-ride video or pictures are permitted. For less than the price of another day's admission, your group members can enjoy our park all season long! *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Airlines currently offering travel flexibility The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Season pass holders can visit early on June 15 and 16. I am sorely disappointed in Dollywood and their staff. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Park Hours Sign In | Register Search. There is no need to call with changes to park admission only reservations until your count is final. You can apply your paid one-day admission toward the price of a season pass. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Trams provide transportation to the Front Gate. Check refunds may take up to 15 business days. Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited. Dollywood is happy to accommodate guests with mobility needs. Discounts are available when purchasing multiple daily refill mugs. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Go to the Season Passes page on dollywood.com. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Guests will be screened with a health assessment. Visit ourMilitary Discountpage for information on this discount. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Pets or animals of any kind other than approved service animals (e.g. PIGEON FORGE, Tenn. (WTVF) Dollywood announced it will no longer require reservations for guests to visit its parks. (There are also "mask-free break zones" but social distancing is still enforced.) Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Regardless of how well you plan, it's still easy to forget something. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Yes, we offer group rates for groups of 15 or more paying Guests. Please contact us at (888) 428-6789 if you need to cancel your reservation. At this time, masking is optional for employees and guests, regardless of vaccination status. So, it might be a good idea for Dollywood to consider updating their policy to do the same. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Please see ourDirectionspage andDestination Mapfor a map of the area. Refund requests must be made by Jan. 1, 2023. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Yes! Please contact our office at (888) 428-6789 to change your visit date. Visit the link below to learn more about our award-winning festivals and events. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Space is limited, and reservations are highly recommended. Ask any Host for assistance or directions. The University has been open throughout the pandemic, even while much of the work has been done remotely. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. dogs). Subscribe to our newsletter, special offers and promotional emails. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. The fee is $18 for a single; $20 for a double. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. I will say the tram team was very good about enforcing the policy. Dollywood is pleased to offer a variety of parking options based on our guests' needs. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. Do not create disruption with behavior that is unruly, disruptive or illegal. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Several Dollywood eateries offer kids' meals. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. You can apply your paid one-day admission toward the price of a season pass. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. Space is limited and reservations are highly recommended. For Dollywood rides, you can also find height requirements on the mobile app. For your convenience, Package Pickup is staffed until Park closing. As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. . Dollywood, originally scheduled to hold its . Show schedules are typically published no later than two weeks in advance, but are still subject to change. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. Enhance your visit! Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. The park is only allowed at half capacity. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. We hope it doesn't happen, but prepare just in case your little one gets separated from you. Masks will still be required in indoor areas. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. We are excited that you are interested in purchasing a new Season Pass! However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Our family went to Dollywood the first weekend in October for their Harvest festival. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. . All linked passes in your account will be evaluated for renewal. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Click herefor a complete listing of rides available to TimeSaver H2O users. Be sure to double-check operating hours before your trip. Ride Wait Times are visible once you are on property at Dollywood. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Rain Checks are distributed at any ticket window and are valid until the end of the season. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . From there you can click/tap "View" for your digital ticket pass. Payment must be made with an organizational check or credit card. We were able to access the theme park today and put together some thoughts on this . Weapons and alcoholic beverages are not permitted on Dollywood Property. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. TimeSaver Passes allow you expedited access to lines at select* rides. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. These lockers are a one-time fee of $10 for the day. RV parking lot is not available for overnight parking or camping. Airbnb lets its hosts pick from a range of cancellation . Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Please contact us at (888) 428-6789 to make changes to your group reservation. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. Passholders who have received a refund, will need to purchase a new pass. Please note that changes may occur at any time, based on available public health information. Doug Lederman. Re: Dollywood refunds. Cell phones and other devices should not be brought aboard any attraction. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. There are certain items that must be returned . Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. We stood in line for at least half an hour behind a large family who did not wear masks. It's also a good idea to provide easily recognizable identification for your stroller. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Track Your Return. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. Use designated walkways throughout the park. Recommended experiences in and around Pigeon Forge. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. If this occurs, please return any forfeited comp admissions/meal vouchers. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.). Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Rain checks MUST be obtained before leaving the park. To link a pass: Select the "+Add Pass" option. Learn more about the opportunities listed below. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. Smoky Mountain weather is very unpredictable. the determination has been made to adjust our COVID-19 requirements. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. In the event of occasional inclement weather, we may need to close some or all of our rides. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Groups refunds will be given in the same manner that payment was made. 28 August 2020. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Enter the park through designated entrances during operating hours only. Also, the name on the photo ID must match the name on the credit card. Standard parking is $20 per car or $25 for oversize vehicles like RVs. There are three different levels of TimeSaver H2O. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Youll receive a card indicating the time your item(s) will be ready. . Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. Proof of rabies and Bordetella are required at check in. Standard parking fees apply. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Dollywood is committed to providing a safe and enjoyable environment for our guests. My biggest issue was just the waiting in line. *Please note: Doggywood can only accommodate dogs. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Tattoos with objectionable graphics and/or messaging are not permitted. Other times". (except for special events as designated by the Property). Try out our tool below to find the answers to our most common questions quickly. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Rain checks will be valid for one-day admission on any operating day in the current operating season. The wristbands correspond to the color-coded information displayed on signs at each ride. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. 2700 Dollywood Parks Blvd. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. COVID-19 policies. You can access them from the order History module within your account though. I get it. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. By Vicky Reddish - May 26th, 2020. Do not cross any fences, chains, landscape areas or other barriers. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Yes, sometimes you go to try out a bucket list of rides. Unfortunately, due to COVID-19, Dollywood was slow to open this year. International Returns. Dollywood has . Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. This length of time in line with no one being reminded to wear a mask was not acceptable. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. As Covid rages on, Australia's live arts industry is once again in a precarious spot. After linking, purchasing or renewing your Pass from within your online account is simple! Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. . When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Park Hours Sign In | Register Search. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.)