The people behind the payments. The credit info for the selected contract appears below. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Pumacard options Pumacard My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. This even applies to co-branded cards. On the card detail screen, click Add Prompt. There is some complexity to how fleet cards work. We are going through the same situation. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Youll need to contact your credit card processing company. I still cant get Wex to just distribute my HSA to my new employer. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Ask us your questions here. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Its been months and we still do not have $$$. WEX is complete rip-off. Required fields are marked *. They are a credit card company never has an HSA ever asked me for receipts before ever. Fleet Cards What is a fleet card? By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Referral Partners I mean what do they think we are frauding by going to the dr or getting medication? Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. In today's video, I am talking about the Wex Fleet card. Your email address will not be published. Fleet cards differ from commercial credit cards in a few ways. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. In the Policy Number menu, choose the policy that will receive the prompts. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Merchants most commonly describe unexpected incidental fees and high termination fees. Here Are The Processors Who Don't Hide Fees. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. I have been trying to get my claim processed for a month now. an account in a name who is not associated with our company. These self serving morons could have left my employees stranded without working fuel cards. HOLD lets you deactivate a card temporarily. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Enter a note in the Comment field, if desired. Phillip created this website and has written over 1,000 articles regarding all things payments. They want my medical records to prove the medical necessity. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Referral Partner Application I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Again, there was NO explanation or warning. They didnt migrate that amount over to the new. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Please please please read reviews and stay away of this company. Customer service is miserable. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Been paying late fees for 8 months and just noticed. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? We had NEVER HEARD OF THEM. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. See Who The Worst Processors Are. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. I really would love to accept the Voyager card here at our business. A fleet fuel card is a card used to purchase fuel from a gas station. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. To better understand why we adjust BBB ratings, please see our Rating Criteria. Don't Fall Into An Expensive Trap. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! There are per card, per month fees, as well a paper billing fees (applied as a default). Transaction fee:non-Puma stations incur a 0.50c transaction fee. I have never gotten a paper receipt ever in the last 10 years. You will be notified when new oil merchants begin accepting the WEX card. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Talked to their rep. he would settle account for $100, which we paid Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. WEX is completely incompetent or corrupt. Click here to earn a reward. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account My monthly statements went from $155 to $914! apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. CardPaymentOptions.com, Inc. All Rights Reserved. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Would like to join in class action suit. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. How does it work? It is also a great way to encourage businesses to start spending again as many consider curtail spending. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. This is a fraudulent account. Enter the limit in the Amount field. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Where does it work? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Both private businesses and the government use fleet cards. They now want a detailed receipt. Instead, youll be charged a percentage and may be assessed additional costs by your processor. AVOID THIS COMPANY AT ALL COSTS. Charged to my bank account, we do not own a card. This review will focus on Wex's payment acceptance products for merchants. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. We are FSA account holders that are managed through WEX health. Worse liar company. Also, cant use funds from previous year for 3 months after the new year. WEX, Inc. is ran by idiots. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. We find that their service and management algorithms are needlessly obstructive. Now they want to give us back $86. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. We're happy to help. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Karma wins in the End Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. We are former TCheck Customer, used it mostly for paying lumper fees. This does not compare favorably to our list of best credit card processors. Fleet cards go by a few different names. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. In the Funded Amount field, enter the amount of the money code. Wex wouldnt help at all, just lied and wasted our time. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. WEX took nearly $4,000.00 from my business account. Having issues making the most of your WEX experience? We also encourage merchants to check out our list of the providers of the best merchant accounts. This type of billing is unethical at the very least. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Dont use them, spread the word not to use them, I will be posting on every review site. Wex Inc also agreed to payout other various costs related to the delay. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Unethical? Exceptions are even color-coded to make them easier to prioritize. They will not help you at all, I had no account number as I had no account. I will be closing this account as soon as I get my funds. Check the statement(s) you want to make payments for. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. It is a shame, I was a client for about 20 years. All Rights Reserved. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Privacy Policy. (See Look up card.). ACTIVE makes the card available to use. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). NO, because they want me to jump through another 50000 hoops!!! This allows us to see the company through a different lens or perspective than we normally would. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. The benefits of accepting fleet cards The benefits are straightforward. Watch this corrupt company and dont use them for your poor employees. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Most often, people choose Report Only, so the drivers name only appears on reports. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Get clarity before you switch. by admin / Thursday, 26 July 2018 / Published in Posts. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Ready for the ultimate credit card processing experience? I thought this would be beneficial. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. The Prompts Information section appears. Worst gas card ever. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. These processors offer Quickbooks integration and have low rates. The current policy limits are displayed. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Yup Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Just give me my money! In business, time is money. Ready to see pricing for your specific business? The card can be used at any gas station that accepts the card. The sole purpose of the material presented herein is to alert, educate, and inform readers. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. If you have your own Wex Inc. complaint to make, please do so in the comments below. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. If you have a business that requires traveling, this card is for you. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. See Which Processors Offer No Monthly Fees And No Contracts. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. They are doing this to many other businesses I found out. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. None of which have been successful. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. As a result, standard interchange rates that are the standard of such networks are not applicable. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Audit Your Current Statement To Find Its Hidden Fees. Still, businesses must have specific equipment set up for companies to accept them. On the Policy Management screen, you can edit existing policies or create new policies. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Still, businesses must have specific equipment set up for companies to accept them. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Insert the card into the pump or attendant swipes the card in the station. WEX, Inc. Choose Prompts in the top menu, then Update Prompts. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. In the Issue To field, enter the payeefor example, the driver or merchant. Can you imagine what they are charging retailers to be able to take the card?