From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Choose your leased line plan Compare leased line pricing and find the best fit for your business. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. If it's for your home account visit BT for the home. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Simply follow the instructions and you might not need to call BT Broadband. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Complete account control at your fingertips. Cookies used for marketing and advertising purposes. How does BTnet work with cloud applications? Broadband not working properly? If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Terms and Conditions apply. Contact BT for help and support with your BT broadband, TV, home phone or mobile. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Our purpose is as simple as it is ambitious: we connect for good. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. T&Cs apply. These cookies allowed us to study how users navigate on the website. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Search The Phone Book from BT to find contact details of businesses across the UK. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Safety starts with understanding how developers collect and share your data. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Best if you're on your mobile. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. By phone 0800 800154. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Starts with two letters followed by six or seven alphanumeric. Lessons BT Business Teach Us Whether you run a small or larger business, we have a BTnet solution for you. Get a BT ultrafast fibre broadband deal today and bundle your TV. Dont miss our hassle-free ways to help yourself. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Try contacting support if you still can't track your order. That means you get fast, reliable speeds. Faults and Orders dashboard. Its really that simple to contact BT Broadband by SMS. Mobile costs may vary. Starts with VOL followed by three and eleven numbers, Oops. Broadband & internet BTnet Looking for help placing an order? If you have a complaint about BT, there are several ways in which you can make a BT complaint. A business leased line, on the other hand, is a dedicated line just for you. Work faster, smarter, safer, and stay connected with your world. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. If you want to track a home order, click the button below. Its quick, easy and available 24/7. If you're on your computer, you can download WhatsApp for Desktop. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your We can only deal with BT Business accounts. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Well offer the fastest fix with the first available visit youre in control to change it. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. If you need help quickly, use the other contact options. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. All prices exclude 20% VAT. Our SME solutions are for you. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Best if you're on your mobile. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Download it now and use your device to be totally on top of things: View, pay, and download your bills. BT Business broadband, phone line, email or Cloud Voice services not working properly? This is just a tiny fraction of the information contained on BT Business' contact page! Weve even listed the BT opening hours so you dont make a phone call for nothing. Fibre business broadband only 25.95/month. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. How to Contact BT Openreach? That's why we've been named as a leading service provider by Gartner. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Sounds good doesnt it? When people connect, there's no limit to the good they can do. It's a little bit too early to track your order yet. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. Use the contact options below once you have placed your order. I understand that any big company has large numbers of employees. BT business solutions Work faster, smarter, safer, and stay connected with your world. Every single time. If you have an issue you can find out if is just you, or impacting others in your area. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Available 24/7Free from UK landlines. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. That looks like a residential order number rather than a We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Message. All connections are subject to survey. T&Cs apply. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Offer ends 5 March 2023. Another great way to contact BT without calling is to use the BT live chat service. Your order number will look like one of these. Representative Office. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. It is chaired by the chief executive. the new account(s) in My Permissions.Go to My permissions. There are lots of quick and easy options to manage your . We're one of the world's leading communications services companies. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. a fault or order with your fault or order references. BT Business App Save time, manage your account, and check your services at your fingertips That means there are no busy periods or dips in data service to worry about. You can do lots of things without picking up the phone. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Don't worry, if you don't have the details of these accounts you can still track Download our Service Level Agreement to find out more. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. You can also find the BT opening hours so you dont call when the lines are closed. Website. As your business grows, the demands on your internet connection grow too. You need your billing account number. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Try contacting support if you still can't Weve broken down each way you can contact BT so you can choose the best option for you. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Create an account Are you an EE Mobile customer? By continuing to browse, you accept the use of cookies. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. This means finding the right BT phone number can be more difficult than you first thought. Or ring us on : 0800 672 331 Register a complaint Contact Download it now to be totally on top of things: View, pay, and download your bills. Monday - Saturday08:00 - 18:00Free from UK landlines. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. You'll get a PDF file to keep and print out. order and you'll shortly receive an email with an order number you can use to 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Starts with 5 or 6 numbers, followed by 6 numbers. WhatsApp us, The quickest and easiest way to contact us. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Suitable for smaller businesses who need more than what broadband can offer. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. BT broadband complaints. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Connect your people and places with smart solutions tailored to your business. You need your order reference number. Get a 200Mbps leased line for 299/month (ex VAT). In the latest release we've fixed some bugs to improve your experience using the BT Business app. Maybe there's a problem with your order. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. We aim to respond to your email within 48 hours - excluding weekends. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Online, report a fault with your broadband, phone, or BT email. Visit our online customer service help and support areas More information and review your options. Search The Phone Book from BT to find contact details of businesses across the UK. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips.