Contact BT for help and support with your BT broadband, TV, home phone or mobile. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. It also insists that the line is properly fixed. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Hey,@zoni23welcome back to the community. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Daniel Mark - Area Manager - Openreach | LinkedIn Come home no Internet. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. "These are the same workers who kept the country connected during the pandemic. This cookie is set by GDPR Cookie Consent plugin. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The cookie is used to store the user consent for the cookies in the category "Performance". The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Simon Donegani - CER / Field Insights - North England - Openreach Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Jobs at Bt Openreach - Civil Poling Engineer So we have a line that works upstairs but he has broken the one we want downstairs. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. This cookie is set by GDPR Cookie Consent plugin. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Accept cookies to experience the full functionality of this page. New Phone Installation for Broadband | How Long Does it Take? What's Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Work experience gained by working for Openreach is truly respected in its particular field by other firms. For So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. What is BT Openreach? Everything you need to know The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. They showed their strength but on Monday they will show their generosity. Include an address and phone number. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. BT and Openreach workers stage second strike over pay Account and billing. Ask questions and share tips with other people 24 hours a day. Find out more about the BT Business app and how to download it. If the work is not complex, theyll carry out all the external work required. business and public sector, For business and public The cookie is used to store the user consent for the cookies in the category "Other. When you contacted BT, it said it had not booked that engineer and did not know about the work. Please only call if you have a letter from the government saying you are high-risk. 15h06. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. BT. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Answered 26 October 2019 You will work long hours and not get paid for them . Thank You). Help and support; Contact BT; Back. We use cookies to optimize the website, no personal information is stored. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Faulty equipment like a telephone or router not covered by a maintenance contract. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Necessary cookies are absolutely essential for the website to function properly. @bt_uk. Monday 9th June 2014. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Do openreach work bank holidays? - Plusnet Community I interviewed at Openreach (London, England) in Sep 2020. Apprenticeships. Log intoorder trackerusing your BT ID or order reference and postcode. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Qube are employed directly by BT to do Internal Home Checks. You can view these money saving ideas by clicking HERE. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. This website uses cookies to improve your experience while you navigate through the website. Theyll need to get in touch with you, so please give us your mobile number for us to share. Amount of compensation. Well, by fiddling around on the Internet you have found me! @XRaySpeX . If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. these comments are my own and in no way represent any company that i may or may not be linked too. Engineers from Openreach managed to cut our telephone line while they were working on our road. If you're an engineer, that's usually four or five days a week between Monday and Sunday. So, here's where it all started working as a Phone Engineer. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Then just follow our step-by-step guide to install your broadband yourself. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Work programme gives an insight into life as an Openreach engineer It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. You were left wondering if this was just a temporary fix. 'Openreach' Engineer walked out after unable to re - BT Community With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. If the engineer is already working on the fault, then you won't be able to change the appointment. Training is rushed, clothing is poor and supervisory support is weak. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. . Contact from abroad. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Analytical cookies are used to understand how visitors interact with the website. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Although I would guess your fault will probably be picked up on Monday morning. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". However, you may visit "Cookie Settings" to provide a controlled consent. on I have a line fault that needs to be fixed. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. After a . 13h06, I just wanted to provide to the mods and@NeilO. Openreach, which controls most of the UK's. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. An engineer visit is requested, and no fault is found. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. But opting out of some of these cookies may affect your browsing experience. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Working Hours at Openreach | Indeed.com The cookie is used to store the user consent for the cookies in the category "Analytics". My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Working from home no service passing the buck. This cookie is set by GDPR Cookie Consent plugin. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. 1. If you arent available, someone over 18 will need to be around.
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