Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. I recently sold a dji osmo mobile on eBay, I specified no returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Accept the return:The buyer will send the item back to you for a full refund. You can see it on the listing if it qualifies. For most purchases, buyers are refunded to their original payment method. Should I wait for the seller to contact me? Thank you very much for your help! Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. You have 8 calendar days to review the return reques t and take action. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. See Partial refund guidelines. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). On the next page you'll see the refund amount. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. 04-18-2022 We'll then ask the buyer to post the item back to you within 10 business days. You don't accept returns in your policy and the buyer changed their mind about a purchase. Yes I understand how a snad works. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. The seller responds to the buyer's request. Start a return. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Buyers can always submit a return request, even if your returns policy says you don't accept returns. I'm done with Ebay. Copyright 1995-2023 eBay Inc. All Rights Reserved. am I required to pay for shipping? This is something that all eBay seller should know. This is a good option for low-value items. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Something went wrong. This is a good option for low-value items. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) if (document.referrer) document.write ("&referer=" + escape(document.referrer)); For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. If we're asked to step in and help, we may ask the buyer to return the item to you. You can choose to add a message to the buyer. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Enter a return merchandise authorization number, if you use them. Extremely frustrating. Carefully check the returned item before issuing a refund. Classic Ebay sneak move. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. //]]>-->,