There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Archived post. Connectivity and managing Your Comcast Business network. Please help before someone gets hurt. The tree and the cable are both on the grass verge next to my property. Jacksonville, Florida Area. An official employee, such as myself or whoever is first available, will respond. How do I talk to a real person at Comcast? I am a bot, and this action was performed automatically. How to report a downed wire if I'm not a customer? if the line is damaged, to reconnect service they'd probably be running a new line anyways. Thank you so much Anthony for sending us over those details and the Modmail. If you absolutely need to have it removed, consult with an electrician before doing so. If you have questions about your services, we're here to answer them. I called but only received voice mail. up. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Please contact the moderators of this subreddit if you have any questions or concerns. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Press question mark to learn the rest of the keyboard shortcuts. If youve got a free afternoon, you can run the cable yourself and save some money. Don't touch anything or anyone in contact with a downed power line. It's not the power line and I don't think it's the regular cable either because there's no service outage. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. An official employee, such as myself or whoever is first available, will respond. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. You have to sign up for gig service and sign a 2 year contract first. That person will tell you who the city's contact is in the Comcast governmental affairs office. I suspect it's an old wire). Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. For more information, please see our Thank you so much for contacting our Xfinity Support Team over Reddit. Press Enter to send it. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . My thinking, if I were to do this at my house would be that that 1.) If you have questions about your services, we're here to answer them. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). How does cable internet get to your house? It's in front of my yard, and it goes across the street. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Here is a list of frequently requested telephone numbers: Cable. Then, call PG&E at 1-800-743-5000. For immediate assistance, check out the Xfinity Assistant. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! . They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Thanks! Thank you for reaching out to the Digital Care Team. The wires at my rental property are on the ground. Verizon Business customers. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. A drop-down list appears. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Can you direct message your name and address? Discussion. Let us know. Stay put and call 911. A recent storm brought down a tree which took down one of the above ground cables by my house. I don't have AT&T, or a landline. How to Report an Issue Online Visit xfinity.com/xfinityassistant. However, its critical not to cut into a power line, as you know. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. We have made changes to keep employees safe so response and call times may be longer than usual. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. We truly appreciate you taking the time to reach out to let us know about a downed wire. A recent storm brought down a tree which took down one of the above ground cables by my house. Sound the horn, roll down your window and call for help. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do you fix an exposed wire without electrical tape? Don't touch a downed power line or other equipment. Emails sent with an attachment cannot be processed. I have a downed wire in the middle of the street. Call 800.288.2020 and select Repair. For immediate assistance, check out the Xfinity Assistant. I am a bot, and this action was performed automatically. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We can assist you with getting a ticket opened to let our amazing local team know. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Create an account to follow your favorite communities and start taking part in conversations. Find an Xfinity Location Check the status and hours of locations near you. Never touch a downed overhead electrical line. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Call us at 800-477-5050. Thanks! Cookie Notice I need someone to come out and fix it. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Store Locator Status Center Check for outages and troubleshoot your services. I hope youre having a great week so far! This post was marked as solved. Click to reveal You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Then it tells me it can help me better if I sign in. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Press Enter to send it. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Call us anytime at. Comcast landlines are being used by homes and businesses alike. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Write your 17-digit account number on the "For" line of your check or money order. Then, to let us know why you're calling, say Line is down.. Our team can assist with getting those downed wires raised. Its important that you dont exit the vehicle unless youre in imminent danger. -ATTU-verseCare. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. We've had a downed wire touching our building for about two months at this point. Enter another ZIP to see info from a different area. How do you get straight to a representative? You may have to enter a lot of personal information to get connected, including your ZIP code. Call 800.288.2020. Usually 911 dispatch has unlisted numbers for utilities. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Comcast does not do tree trimming. You can report an issue by going to the Xfinity Status Center. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Yes, Comcast will come to your house to install the cable lines and equipment to your home. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Our team can help get that line raised. Hi, @user_af7a95. If you receive overhead electric service, your electric system con- sists of the following: 1. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages We ask for direct messages because we can't post personal information in public. Whenever there is an outage, your first step is to report it via email or twitter. I have a downed wire in the middle of the street. I am an Official Xfinity Employee. Comcast Xfinity problems in the last 24 hours. Thank you! ET. Remember: This number is just for unburied ground cables. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. and our I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Then it thanks me for signing in. The easement at my back property line has poles with electric and utility lines. . First Call 9-1-1. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. If the center conductor of the cable is solid copper, it carries it quite well. 7 years ago. Massive outages do occur because of problems such as storms, floods etc. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Type your message in the text area near the bottom of the window. Get in touch with Comcast Business. Report or View Outages; Other Contacts; General, Business, Landlord, . Then, call PG&E at 1-800-743-5000. To confirm, are the wires in question still low-hanging by chance? Immediately Call Emergency Services. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. How do I report a downed telephone line? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Hope this helps you out. A coaxial cable is capable of carrying current. I really appreciate you being a member of the Comcast Family! Click the "New message" (pencil and paper) icon, 3. Do what's best for your business. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support.
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